Forum Discussion

GlennP1's avatar
GlennP1
On our wavelength
20 days ago

My virgin media sign up

Hello, 

I'm going around in circles,

I'm trying to sign in to my virginmedia app, user my email address, tried all passwords I can think of, it says username or password incorrect, so I tried forgot password link, it asks for your email address that you account is under. I put that, now it says put the correct email address, I have many times checked and double checked it's right.

So next option is forgot email link, it asks for your account number area number. Now how am I supposed to get that, with paperless statements 

 

Any help is appreciated 

Glenn

 

[Mod - title edited for clarity]

  • Kath_P's avatar
    Kath_P
    Forum Team
    20 days ago

    Hi Glenn, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    I've just replied to your thread here: Can someone confirm something for me.

    Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

    Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

    Thanks,