My Virgin media App
Hi, can anyone tell me how to un-bond my email address from an account on the app.
If I use the app it takes me to an old account and I can't tie it to a new account as it says email already in use. TIA
Forum Discussion
Hi Stressed11,
Thank you for your post. We're sorry for any issue you're having with your online account.
To confirm, is it a Virgin Media email address?
^Martin
No, it's my normal Gmail address that I used to create the account
Hi Stressed11 👋 thanks for getting back to us!
You can manage your My VM account details via the account directly - there's instructions on how to do this here 👉 https://www.virginmedia.com/help/billing-and-payments/manage-my-account in the section titled 'FAQ's' > 'How do I update my details in My Virgin Media' or 'How to remove a user from My Virgin Media account' (the next one down).
Let us know how you get on!
If there's been a bit of confusion about what the issue is, and that you are actually trying to log in to My VM to view a current services account, but it keeps showing a former account - just let us know! This requires a slightly different fix.
Wishing you all the best! 🌞
Can't seem to do what I want there. I'll try and explain :
I joined virgin and was given an account number 123456789. I then set up the app to access that account using email address 1
That account was cancelled and closed. I then set up a new account with account number 987654321 and tried to set up the app with the same email but it said address in use so I used another email address email address 2, that account is also closed so I want to release these two email addresses from the accounts.
Hope that explains it better. Thanks
