My service has been restricted I have paid bill but still not restored.
The Internet is needed for my disabled mother to be able to control the smart devices at home
Forum Discussion
5 Replies
It's best to pay by direct debit, in 27 years as a cable customer I've never had a problem.
- Matthew_ML
Forum Team
Hey Hephaestion, thank you for reaching out and a warm welcome to the community we are so sorry to hear about your service not being resorted.
Please remember it can take up to 4 hours for the payment to reach us, has it come back online yet?
Howcome it’s says within 10 minutes then?
Where does it say within 10 minutes?
Timescales depend upon the payment type , also upon the time of day a payment is made, and if it was a week day/weekend, or bank holiday period.
Outstanding amounts and restoring services would also depend upon the above criteria, however if payment was made during normal office hours, then as per billing-and-payments/payment-issues
"All you need to do is make a payment to clear the outstanding amount. When we receive your payment, we'll aim to restore your services within 3 hours. Remember, some payment methods can take longer than others. If you've used a credit or debit card, we should receive your payment pretty much immediately. However, bank transfers or cheques may take a few days to clear."
There are also different timescales for paying using various payment methods and payments appearing in your account. Screenshot below from /billing-and-payment/make-a-payment
