My mum has been charged for leaving her contract early when its out of her control.
My mum was given notice on her property very suddenly and had to move. We contacted Virgin to explain the situation and wanted to query if she could put the account on a freeze or if she could keep paying for the service until she found a new house. As she had not found a new house by the time she had to leave. She is still currently homeless, and she and my sibling are living with me and my partner. They have now sent her a huge cancellation fee that she cannot afford right now, and I also feel she shouldn't have to pay when she didn't have control! She did not leave through choice, and I thought a company of this scale would have better options! We have tried phoning and online chatting, and keep getting sent from pillar to post! I understand it is not the people we talk with's fault, but even if she does have to eventually pay, does anyone know if we can put in a complaint or anything that will be noticed? Things to change for people who get in these situations, as I know my mum won't be the only one!