My Account is Wrong? Cancel a service? Help?
Yes, I did see BBCs Rip Off Britain, about VM, (OFCOM investigation. My account is wrong again? I first joined VM for Broadband and Land Phone from Sky BB & Land Phone on 16 May 2023. I renewed VM contract 16 November 2024 from BB GIG volt to M350, and Land Phone from free anytime to evenings and weekend calls. After watching the above on BBC, I checked my account. Firstly, the contract start date shows 13 December 2024, when it should be 16 November 2024? The usage (calls) shows £28.80, and is high? That's just 1 month. Shortly, I want to cancel my Landline Phone and take up a mobile deal with O2 (part of VM group). Present mobile O2 (Traditional Pay-Go to a contract 1gig data and 500mins P.M., a deal which would be hugely cheaper. What I am deeply worried about is cancelling the VM landline, and VM continuing to charge me, with debts and threats escalating? I do not trust VM, but VM is the only supplier of fast broadband on my flat block. My previous BB supplier was Sky, and that was pathetically slow. I don't know what to do? Please Advise.