My 79 year old dad with Alzheimers charged £75 per month out of contract for nearly ELEVEN years!
On digging through some of my dad's affairs last week I was surprised on finding out he was paying £75 per month to Virgin and realising he didn't even have broadband or a landline dug a bit deeper. It turns out he went out of contract nearly ELEVEN years ago and has been unwittingly paying the £75 out of contract charge for the whole period of 2014 to the present for essentially just Virgin TV, no broadband and no landline! He had no clue this was the case and neither did his disabled 70 year old wife. Nobody at Virgin thought to alert him to a better deal or offer and continued to let his out of contract charge roll on this whole time. Having complained to Virgin I still haven't heard back and he is still having to pay this charge. Eleven years it has continued and on speaking to the complaints department and asking if they were to be offered Virgin TV, no broadband and no landline for £75 a month the person at the other end unsurprisingly agreed they wouldn't accept that offer. My dad clearly didn't have options explained to him and Virgin clearly knew what was happening. Just unbelievable how a company can exploit an elderly vulnerable couple who have no perception of modern media yet remain unwittingly loyal. Just disgusting. Does anyone have ideas or advice on how to best escalate this? Thoughts were communications ombudsman or even one of the newspaper consumer champions. Sounds drastic yet I can't understand how this can be allowed to happen yet alone for such a length of time. Does anyone have any experience of this or anything similar? Thanks.
