Forum Discussion

Motorolova's avatar
Motorolova
Joining in
11 months ago

MSE £100 Bill Credit

Hi. I'm a new customer and signed up via money saving expert with an offer of £100 bill credit added to my account. My first bill has ben generated and there is no indication of £100 credit anywhere on my account. 

  • Did your "Your Virgin Media contract" PDF document show the credit under "Other items & charges"?

    • Motorolova's avatar
      Motorolova
      Joining in

      I've gone over the contract several times and there is nothing that mentions the £100 ,credit offer. It's frustrating because that was one of the reasons why I took out the contract. 

      • gilbo2's avatar
        gilbo2
        Dialled in

        Fingers crossed that one of the VM team on here will sort this out for you 🤞

        (Are you still in you 14day cooling off period?)

  • Hey Motorolova,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your £100 bill credit. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

    • gilbo2's avatar
      gilbo2
      Dialled in

      Hello Steven, I think you may have replied to myself in error in PM on this instead of Motorolova. I did reply to let you know at the time, but I guess it didn't reach you? You were asking for a copy of the MSE deal.

      • Steven_L's avatar
        Steven_L
        Forum Team

        Thanks for coming back to me to let me know gilbo2. I have now passed the message over to the correct person.

        Kind Regards,

        Steven_L 

  • I've still not had this resolved. I had a private message sent to me from VM but then radio silence ever since. 

  • Hi, did this get resolved? I’m in same boat, no mention of the bill credit on the contract even though I signed up using the MSE link. Service due to be installed on Friday so needs resolved or it will be cancelled off. 

    • Nathan_B's avatar
      Nathan_B
      Forum Team

      Hi there GTeng 👋 Welcome to the forum and also to Virgin. We're happy to have you joining.

      Usually the credits are added onto the bill 30 days after the installation of the service. If you don't see this after this time please let us know, we're always happy to help.

      Regards

      Nathan

       

      • GTeng's avatar
        GTeng
        Joining in

        Hi Nathan, thanks for replying. The sign up link from MSE states it will be added to the first bill automatically, not after 30 days? Having to wait 30 days would take me over the 14 day cool off cancellation period. Can this be added to my account before the first bill is taken please like the advertised deal I signed up for? This helps with the higher than usual first bill. Thanks 

  • Just to update on this public facing thread, Virgin aren’t honouring the sign up bonus via MSE and have told me to take it up with MSE. 

    • Motorolova's avatar
      Motorolova
      Joining in

      I finally had my £100 credit honored by virgin after 2 months of going back and forward. I contacted MSE and they got back to me saying that it is a Virgin offer and they have to give the credit. Which they did, eventually.