Forum Discussion

Sparkyfletch's avatar
Sparkyfletch
Tuning in
9 months ago

Moving to BT

We now have overhead fibre in our road.

BT are offering 900Mbs and a landline with unlimited minutes (the same as I have with VM) for £51.99 / month.

Same product yet nearly £30/month cheaper than VM and they throw in a hybrid EE back up device for free..

Time to leave VM.

What is the best procedure to cancel, given that phoning in is a nightmare?

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    The only way other than by phone is snail mail.

    Send your cancellation letter to:

    Virgin Media, Sunderland, SR43 4AA and by recorded delivery

  • Hi Sparkyfletch,

    Thank you for your post. We're sorry to hear you're looking to leave. 

    You can send a letter into the address confirmed by nodrogd, you can also call in via 150/0345 454 1111, we have a WhatsApp service available via +447305 327 112 Or you can reach out to us via Social Media on Facebook or Twitter. 

    ^Martin