Forum Discussion

locke1984's avatar
locke1984
Just joined
13 hours ago

Moving to a property that already has a virgin contract

I moved house in March, got entered into a new contract with Virgin.

I will be moving again in March 2026, however I am moving in with a relative. They want to get broadband installed, possibly through Virgin Media, before my moving date.

Will I be expected to pay the rest of my contract off in full if I can't transfer it to the property due to there already being broadband installed? And will it make a difference if the property I am moving to is already with Virgin Media, or with another provider? 

Or can I get broadband installed through Virgin Media in my name at the new property, whilst still in contract at my current property, so I will have an overlap where I am paying for broadband at 2 properties for a few months, and then end my current contract at my current property when I move?

3 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 hours ago

    VM will only connect one contract at an address, so it's unlikely that they will allow you to move your contract there.

    If they are with a different provider, that's not a problem because the connections will be entirely separate. 

  • Deepak_S's avatar
    Deepak_S
    Icon for Forum Team rankForum Team
    2 hours ago

    Hi there locke1984, we’re really sorry for any confusion or issues you’ve experienced while trying to plan ahead for your move, we know situations like this can feel complicated, so we’ll keep things as simple as possible.

     

    If we offer our services at your relative’s address, which you can check using this link:

    https://www.virginmedia.com/the-edit/tech-and-connectivity/check-broadband-in-your-area 

     

    Then we’d be able to move your current contract over to that property. This would start a new contract at the new address once your existing agreement at your current home has come to an end.

    If your relative decides to go with another provider instead, that’s absolutely fine too. In that case, your contract would continue as normal at your current address until it reaches its end date. You’ll be able to cancel by giving 30 days’ notice prior to the contract finishing 😀

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 hours ago

    For the VM contract, you will need to speak to VM.  If the new property has the old cable VM installs, then the relatives could use any other ISP, as the infrastructure will be different.  This will allow both installs to run side by side.  For example, VM and Openreach.