Forum Discussion

MazeDetective's avatar
MazeDetective
Joining in
9 months ago

Moving router

I’m looking to have my hub 5 moved to another room in my house. No problem with current location, I just want the Hub in a utility room where I can follow existing wiring to the room above to run an Ethernet cable in the same route for a wired backhaul, 

  • newapollo's avatar
    newapollo
    9 months ago

    Hi MazeDetective 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    9 months ago

    Hi MazeDetective 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    9 months ago

    Hi MazeDetective 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Thank you for your support newapollo 👍

    Regards,
    Daniel