Moving House
We are about to move house. When I log into VM and input the new postcode I get the list of addresses and can select the correct one. I then get the response 'address not found or VM not available'. If I'm not logged into VM and input the same postcode/address, I'm offered a whole load of 'deals'.
We haven't yet moved in, and due to mobility problems and work schedules we have limited times to allow access to the new house. I would like to set up an email conversation, ultimately with the local engineers, to sort out times for a survey and location of the box etc. (I have previous experience of 151 and want to avoid that route)!
I find it hard to believe that I can't transfer my existing package but could start again from scratch.
Why is even the simplest requirement made so complicated by VM?