Attempting to move my broadband to my new address, so attempting to log on to virgin media. Password not accepted. When I try to reset, no email is received.
Currently on hold on the phone for 20 minutes, there must be an easier way to do this?
Forum TeamHi dmcwool thanks for posting although we're sorry to hear of the concerns you've raised here.
When you move address, it creates a new account number for you so you'll need to register as if you're a new customer essentially.
Please try this and let us know how you get on and if you need anymore support.
Many thanks
