Forum Discussion

pdk0790's avatar
pdk0790
Joining in
18 days ago

Moving house new contract

Like thousands of others, as it seems, my contract end date was extended when I moved house in June 2024. My previous contract was due to end on the 27th January 2025, and despite repeatedly being told my contract end date wouldn't extend as my services weren't changing, it seems VM have signed me into another 18 month contract. Surely this is a breach of contract. It specifically states in writing, that upon moving house if the same services are provided at the new property then the contract end date stays the same. 

After my bill rose by £56 this month, I rang to cancel, only to be told there was a £907 disconnection fee. Surely this is an admin error, but nobody on the phone seems to be any help. Can someone on here offer some help?

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    17 days ago

    Hi pdk0790 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear the issues you have had with your package when moving home. There is a guideline on the Terms and Conditions regarding home moves and duration of contract. You can find that information here 👉 T&C's under section O paragraph 5. With regards to the package costings and right to cancel, you do have a 14 day cooling off period from the date of the new contract to cancel with no Early Termination Fees.

    So we can give you more clarity on this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina