Moving House, need the Proof of Residence Email

Question

Hi VirginAfter 48 hours on hold with Live Chat I've finally had the long discussion with Virgin CS about moving house within my contract term and have been informed that I need to send proof of residency of the new address within 28 days in order to get a refund on the disconnection chargesI thought I would receive the email address to send the documents to within the leavers' email that was sent soon after the chat ended so didn't write it down, but it wasn't in the email&nbsp;Can you please send me the email address I need to use to send in these proof of residency documents?Many thanks&nbsp;🙂

goslow · Answer

One of the VM forum team will reply here within a few days and confirm the details

goslow · Answer

Try the info herehttps://community.virginmedia.com/t5/Managing-Your-Account-Cable/Proof-of-New-Tenancy/m-p/5234393#M219397

Juhunio · Answer

Yes, saw that but slightly nervous that it has come from a forum user rather than a Virgin rep so thought I would see if Virgin would respond

Alex_RM · Answer

Hi Juhunio,
Thanks for posting 🙂
So I an confirm a few things with you, I've popped you over a private message.
Alex_Rm

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Moving House, need the Proof of Residence Email

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