Forum Discussion

apj_uk's avatar
apj_uk
Dialled in
4 years ago

Moving house - 18 month contract restarted

Hi, I moved house in January 2021 and took my Virgin Media 1 Gig Broadband package with me to my new home. I have just checked my current contract and it says as of January 2021, I have 17 months le...
apj_uk's avatar
apj_uk
Dialled in
4 years ago

Hello,

Thank you both for getting back to me, I really appreciate it.

I made no changes to my package when I moved house, but I did take part in the Virgin media WIFI Super Pods pilot/trial earlier this year and I recall someone else on the pilot/trial had a similar issue when they were issued with the newer Super Pods that were part of the pilot/trial and as a result their Virgin Media contract was inadvertently restarted and they managed to get it fixed eventually.

Thanks,

Aidan

John_GS's avatar
John_GS
Forum Team
4 years ago

Hi apj_uk / Aidan.

 

Thanks for coming back to us. 

 

I'll send you a PM so I can investigate this matter further.

 

Best,

  • Scott2940's avatar
    Scott2940
    Joining in
    3 years ago

    Hello,

    Sorry to drag this topic back up, but I too am having the same issue as the OP, can anyone help me with this?

    • Megan_L's avatar
      Megan_L
      Forum Team
      3 years ago

      Hi Scott2940,

      Thanks for using the forums to get this issue with your contract after moving looked into, I am sorry if it's caused some confusion for you!

      I will be more than happy to help, could you first explain what contract you were on before the move and what it's been changed to incorrectly please?

      Thanks,

      Megan_L

       

      • Scott2940's avatar
        Scott2940
        Joining in
        3 years ago

        I was roughly 5 months into an 18 month contract when I moved house that 18 months should have been up now but when I have checked my account the end date now says december which would be 18 months after we moved house.

        I did not alter my package so contract end date should not have changed as far as I am aware 

    • Megan_L's avatar
      Megan_L
      Forum Team
      3 years ago

      Hi Scott2940,

      Thanks for chatting with me over our PM's, I really appreciated your patience whilst I worked on this issue for you 🙂

      I am glad that I was able to resolve it fully, if you need any further help please let us know and we will be more than happy to assist!

      For now, I hope you have a lovely Bank Holiday weekend. 

      Kindest regards,

      Megan_L

      • Scott2940's avatar
        Scott2940
        Joining in
        3 years ago

        No, thank you.

        I have to say I have dealt with many people at virgin media over my time with you that had very little customer service skill, but you have been the most helpful by far.