moving home and being put into a new 18 month contract

Hi, the same thing happened to me. Just found out my contract was renewed for another 18 months when I moved in March. No new equipment, all of the terms and services as before. What's going on with the move team?

I am now in the same boat as well. Had a reminder set in my phone to cancel my virgin media within the next month as the welcome discount and initial contract is due to expire. Moved house in December last year and as far as I remember I didn't ask for any changes to the service yet here I am realising that they started a new contract when we moved but the welcome discount doesn't then restart either. I get the impression from all the people that are having this issue that this is a purposeful decision that they take in order to trap unsuspecting customers into paying more past their initial welcome period. Is there not some form of legal action that can be taken against this type of predatory behaviour? In this current economic climate I certainly wont be paying £22 extra a month for 6 months of this service. 

Hi all

This has currently happened to me, hopefully will be sorted soon by staff on here. Moved home with no changes to service. Seems to be a fairly common scam within the company.

just read through this thread and want some clarification. because of this unlawful change do i have the right to cancel without penalty the contract and go to another provider?

cheers

vincent

Evening -

I have the same issue; moved house a month ago and the package has been 'changed' (from what I had, to now what I (continue to) have). When the engineer came to move he looked at it and said it made no sense. What I've now discovered, as my contract is coming to an end, is that I have been put on another 18 month contract on the exact same package (minus a discount). 

ta.

After closer inspection it appears that when we moved they upgraded our 200Mb package to a whopping 250Mb package which I don't see why I would bother to do that especially if I had known that it would mean starting a new contract. Absolutely filthy business practice from VM but ask me if I'm surprised with how hard it is to do anything with this company. Will slog out the remaining term and then leave them for good and I'd advise anyone that does come across this to just get out while you can. You may have to take a speed cut but it will be worth it in the end. 

Hi, I am facing the same issue. I moved last month and was still within my contract minimum term. It was to expire in Feb'24 till which I had a discount. After the move, I was put onto a new 18-month contract which wasn't made clear at all when I requested the move. I was made to understand that my current contract will continue as and it's just a simple house move. I will be able to leave in Feb'24 when my discount runs out without any early disconnection fee as the standard price was to increase to £51. Now that it has been extended for 18 months if I leave I incur an early disconnection fee, if I stay I have to pay £51 per month which I can't afford. Can I get some help, please?

To any VM staff that see this.

Please see my message on page 4 of this thread. I have copied it below for you:

"Experiencing the same issue as others here and would like some help ASAP. I signed up in Feb 2023 for an 18-month contract and have just moved home yesterday (01st May 2023), taking exactly the same broadband service for same price, however I've been locked into a new 18-month contract now that, according to my new bill, ends in November 2024 instead of the original August 2024. New bill also says that my package will rise to original price of £44.00 from August 2024 (when my 18 months is supposed to be finished!)".

It seems nothing got remedied with my situation (and countless others in this thread it would seem) and I cannot for the life of me get through to a human to explain this when phoning Virgin Media. If what staff member Jodi says in her post above is true about NOT getting put on a new contract if you do not request a new package, then I really need you to help me. My 18 months is supposed to be up in August 2024 but now I've been put on a new contract until November 2024 which suddenly shoots up in price from £26.50 a month, to £44.00 a month, all because I moved 5 minutes from where I used to live, taking the same equipment, into a house which already had Virgin Media wired in, and paid £20 fee for the privilege of a VM worker effectively flicking a switch at their end to turn my internet on at the new house. Nothing from my end has changed apart form the fact I had to move a short distance. 

Please, please, please can ANYBODY look at my contract and tell me why this has happened? I shouldn't be having three extra months applied to my contract because I moved. Virgin should be honouring their side of the 18 month contract I initially had with it.I moved house three months into the contract, so I was well within the minimum term.

Please reach out.

Thank you.

Hello I am encountering the exact same issue as many users here, moved home and have a completely new account number and contract start date and contract minimum term, when my term should have also ended when the promotion ended, could anybody please support me with resolving this issue, I have all the proof of my request for the exact same contract etc, and my original contract end date. 

This thread started in 2022. Move forward to Jan 2024 and it's still happening. Yes, I was issued with a new contract too. I thought it was strange so today I googled and ended up here. Yes, no change in my package, new home, new contract etc..
I doubt this is a mistake on VMs part, more a conscious act to extend your contract for another term, 18 months in my case.
But please do remember poor old VM need the money. They just posted a £3.3 profit loss so they need as many subscribers as possible for as long as possible.

How to solve the issue. Call VM and explain that they issued a new contract when you moved home and you didn't change your package. You will probably require your old account number and the old expiry date of that contract.

The nice young Indian gentleman who took my call tried to explain that if my expiry date goes back to June 2024 (as it was on my previous contract) then the discounted price you're on now may not apply. I explained I was always aware of this and if I could not get the price I wanted, I could change suppliers at that time instead of June 2025.
Anyway, long story short, everything is OK now and I am back on my old expiry date.

If it happened to you recently, it's worth a phone call.

Hello,

This happened to me. I have a one month contact left according to the old contract. Virgin sent me a new contract when I moved house in September 2023. But I realised that Virgin made error in the contract. Virging game me a new contract until 2025 but bills will rise according to old contract in April 2024... How come? This is a joke? A business trick on customers?! If Virgin give new contract then the bill to £70 a month must rise in March 2025. If I continue with old contract(did not change anything) on the new address then I must be able to cancel my contract in April 2024. But they said I can't cancel it and force me to pay hefty bill from April 2024! No a way. Why Virgin?! Need help with this.