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JackC96's avatar
JackC96
Tuning in
5 years ago

Moving home and being placed on to a new contract without contest

I recently got in touch to let you know im moving house. However, the email i have recieved with the new account details within the contract that i am to pay £49 a month which is much more than I was paying, they have also extended the contract for another 12 months. THIS IS COMPLETELY WITHOUT MY CONSENT. Within the chat with the agent I specifically stated that I do not want any of my services changed, just simply changed to my new address. Today I have spent HOURS on hold to different departments and no one has been remotely helpful. I think its absolutely outrageous that virgin can get away with their appalling customer service. Since no one on the phone has any idea about literally anything, I am hoping that it can be resolved via the forums.

moving home

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  • Mightymax82's avatar
    Mightymax82
    Joining in
    2 years ago

    Hi I recently moved home and I previously had a contract (which was still active) where I was paying £41 monthly for M500 broadband. I received a new contract after the move showing an amount of £67.00 to pay, after specifically saying to the agent that I wanted to keep the same contract. By reading the other posts, my understanding is that if nothing changes in the package I was supposed to keep the same price. The webchat customer support has not been helpful at all, is there someone here that can assist me? Thank you