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Kwikphix328's avatar
Kwikphix328
Tuning in
2 years ago

moving home - chat bot experience is so bad so far that I am having 2nd thoughts..

I have started a conversation via the chat bot several times now and it just disappears.

This experience of trying to talk to an AI computer is so bad that I am having second thoughts of whether I should even stay with virgin.

 

 

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  • Chris_W1's avatar
    Chris_W1
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Kwikphix328, thanks for the message and welcome back to the forums. 

    Have you now managed to speak to the movers team? 

    Chris. 

    • Kwikphix328's avatar
      Kwikphix328
      Tuning in
      2 years ago

      Hi yes,

      I spoke to a human via telephone and got my move sorted.

      My contract isn't exactly the same, however I was assured that everything would settle down once the move had happened.

      I also recorded the conversation from my side - for my own reference.

       

       

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)
        2 years ago

        Thanks for the update Kwikphix328. 👋🏼

        Glad to hear the move has been sorted.
        Regarding the contract - is it the price of the contract length which is an issue or something else?

        Let us know and we can go on from there.

        Kind regards,
        Ilyas.