I have started a conversation via the chat bot several times now and it just disappears.
This experience of trying to talk to an AI computer is so bad that I am having second thoughts of whether I should even stay with virgin.
Hi Kwikphix328, thanks for the message and welcome back to the forums.
Have you now managed to speak to the movers team?
Chris.
Hi yes,
I spoke to a human via telephone and got my move sorted.
My contract isn't exactly the same, however I was assured that everything would settle down once the move had happened.
I also recorded the conversation from my side - for my own reference.
Thanks for the update Kwikphix328. 👋🏼
Glad to hear the move has been sorted.
Regarding the contract - is it the price of the contract length which is an issue or something else?
Let us know and we can go on from there.
Kind regards,
Ilyas.
