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CiaranM's avatar
CiaranM
Joining in
2 years ago

Moving Abroad

Hi,

I’m 12 months into my 18 month contract with VM in Northern Ireland. I’m moving to Canada in a month and was advised I would have to pay cancellation fee. I understand about the minimum term in the contract, but I’m wondering if there’s any way around this? It’s one of those things I haven’t budgeted for and will affect my savings for the big move. 

An agent on the phone said I could get someone to take over my account, but I don’t really understand how that would work.

I’ve emailed homemovers@virginmedia.co.uk for advice because obviously I can’t receive the service any more. 

Can anyone offer any advice please? 

cancellation
cancellation fee
complaint
moving
Moving Abroad
moving address

3 Replies

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 years ago

    Hi CiaranM,

    Thank you for your post and welcome to the community. 

    For the best help with moving we would recommending calling into the movers team via 150/0345 454 1111

    ^Martin

    • CiaranM's avatar
      CiaranM
      Joining in
      2 years ago

      Hi Martin,

      I have already called the contact number, thanks. Do you have any advice to offer on this thread? I have been advised to get someone to take over my account and I will avoid the cancellation fee, instead there will only be a £20 for install at the new address. So this is my plan now, I have someone willing to take over the account and an agent confirmed on chat that the cancellation fee will be waived in this event. Are you able to confirm? 

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        2 years ago

        To my knowledge this isn't something that we would be able to do as we don't do transfers of ownership. For confirmation I would recommend speaking with the Movers teams though. 

        ^Martin