Moved to Virgin from Sky and no switch was made by Virgin

I commenced Virgin services on the 25th January 2025 switching from sky to your broadband and phone line. I have experienced poor connections and recently realised we are still paying our Sky subscription although your service promised they would contact the old provider to switch over. I have paid to date £ 110 for Virgin Broadband and phone as well as £212 for Sky broadband and phone for January - April.

The service and connection has been so poor I have plugged in our old SKY router which works fine.

I have had two chats to discuss the issue one asked me to contact SKY (which I have screen shots for) and then they may re-emburse me. However, when speaking with Sky they say the new provider needs to contact them.

I tried to find the link for complaints with Virgin, however the link no longer works.