Forum Discussion

Ninko's avatar
Ninko
Tuning in
5 hours ago

Moved out of Virgin Media area

Hi, 

I recently moved to an area not supplied by Virgin Media. I have provided proof of the move that has been accepted, and was told a credit would be applied to my account to cover the early exit fees, but no such credit is showing up? 

Also, I have sent my Virgin Media equipment back and according to the tracking you have received it, yet I continue to get text messages warning me that I will be charged for the equipment if not sent back soon!?

Can someone at Virgin look into these two matters for me please? 

Thanks

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 hours ago

    Hello Ninko,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your credits being applied to your account and the charges for equipment return.  I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L