moved house

Hi rayrayronald,

Your post has been moved to a new thread of it's own as it was tagged onto a thread that was 2 years old.

Is the query just that you've moved house and your account is showing as closed?

Or is it  because you've received a new, large bill  with a different account number showing?

Are your services active at the new property?

VM accounts are based on the address and not the person, so when you move address VM create a new account, hence you also receive a new account number.

Your  My Virgin Media email  address is  probably still connected to your old address, so if you are wanting to keep that email address then VM homemovers  department would need to complete a move and transfer. 

Hello newapollo,

We have moved house to an address with a different area code. My account is still connected to the old address and says it has been deactivated. We have already moved and the service is active, we have also already received the final bill for the old account. The manager I spoke to on the phone said she will sort this out with the relevant team so the same email can access the new account. This has not happened.