Forum Discussion

petelucas7's avatar
petelucas7
Settling in
2 days ago

Moved house

I moved house, got a new contract with new account number but The app still logs in and shows my old contract number 

Like0

Reply

 

2 Replies

Sort By
  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 days ago

    Hi petelucas7, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    Apologies to hear that since moving home, you've not been able to access your My VIrgin Media. When you move, you get a new account so therefore My VM needs to be re done. As the email address is already connected to your old address however, we would need to complete a move and transfer. 

    To do this, I will need to clarify a few details with you so I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox.  😊

    Thanks,

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    14 hours ago

    Hi petelucas7, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,