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clintthrust's avatar
clintthrust
Tuning in
5 hours ago

Moved House, Strange Thing Happened

I moved house on Wednesday 3rd Dec. I informed VM who said that the new house had a connection and it was ready to go, on the day. I set up all the equipment and it came straight on with everything working fine. I checked it was my account (VM reference) and thought that was that.

I did need an engineer visit as the bedroom box has no connection. This is scheduled for Monday the 8th December.

However, when I got home last night, the internet connection was no longer active and nothing worked. I called VM who then claimed that it had never been on and that it couldn't be activated again until the engineer had been on Monday. This, they claimed, was that it was now booked under an "engineer visit" and that was the only way to activate it. 

Has anyone else had this issue? I am left with antenna TV for 5 days and I'm not happy about it. If it was on and working on Wednesday, how is it off now?

 

 

1 Reply

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 hours ago

    Hi Clintthrust 👋 Welcome back to the community forum! Thanks for posting. 

    Sorry to hear about your recent experience moving home with our services. We appreciate you must be feeling frustrated! We'd need to have a closer look at the account to see what happened, and help get a complaint raised if needed. 

    Just to set expectations - we may not be able to get the services back up and running any more quickly if you have been advised an engineer is needed, and one already booked in - but we will do our best to offer further help.

    Please keep an eye on your Inbox 📩 for a PM offering support. We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞