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marcotiemann's avatar
marcotiemann
Tuning in
2 months ago
Solved

Moved house out of fixed-term contract, account now shows "in contract until September 2026"

Hi all,

I recently moved house and had my Virgin Media service moved along. My original 18-month fixed-term contract period ended on the 6th of March 2025, and when I effected the move by phone I was reassured twice upon request that this would not affect my contract (and I have of course not signed a new fixed-term contract). 

When I check the Virgin Media site now after having moved (having received a new account number as is customary), it shows that I am "in contract" until September 2026. Is this something that will fix itself when the first bill at the new address is issued or do I need to take action to get this corrected?

Thanks for your help!

 

  • Paul_DN's avatar
    Paul_DN
    2 months ago

    Hi marcotiemann,

    Thank you for reaching out to us in our community and welcome back, it has been a while, hope you have kept well, sorry to see your contract has been re-started when you moved address, as long as nothing changed this should have just been a rolling contract at the un-discounted price until you re-negotiated, this is something I can help with, I have sent you an invite into a private chat, please look out for a white envelope to accept.

    Regards

    Paul.

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    2 months ago

    Hi marcotiemann,

    Thank you for reaching out to us in our community and welcome back, it has been a while, hope you have kept well, sorry to see your contract has been re-started when you moved address, as long as nothing changed this should have just been a rolling contract at the un-discounted price until you re-negotiated, this is something I can help with, I have sent you an invite into a private chat, please look out for a white envelope to accept.

    Regards

    Paul.