Moved house in February and VM have Opened another 18m contract is it too late ?
I moved house in February, in my previous address I had a 18 month contract which started March 18th 2024, I haven’t made any changes to the package. My bill went from £64 to £81 the first bill after I moved then to £76 for my last 2 bills, I assumed this was just a installation fee but when I checked my contract I have been enrolled in a new contract without my knowledge from Feb 2025
Now the problem is that I have promotional offers ending in September so my bill will go from £76 to £188 in September. Can anyone help me
Thanks
Hi Brxd15555 👋 Welcome to the community forum! Thanks for taking the time to post about your experience.
When you move home with us, we should match the contract on the new account and then amend the length of the contract to match the one from your former account. It will technically be a new contract as it's a new account linked with a new address, but should line up with the one from the old address. You can find more general information about moving here 👉 https://www.virginmedia.com/help/moving-home
Sorry to hear this may not have happened in your case! I will take a look and offer help with this.
Please keep an eye on your Inbox 📩 in the top right corner of the page for a DM offering support. Thanks for your patience in the meantime! 🌞