I moved into my home in September 2024 and the first bill was quite high at around £95.
The bill has since gone up by almost £30 each month to around £75! I was hoping it was just a start up thing from moving but it's been like this since.
Please help me or I'll be having to swap providers as I cannot afford this high price!
Hello JenIcon,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your contract and pricing after moving house.
Are you still on the exact same package as you were at your previous address?
If you are on the same deal as you were at your previous address then you shouldn't have been charged a higher amount and remained on the same deal till the original end date of your contract. If you have changed any part of your package other than your address then you would be placed onto a new contract at a new price.
Kind Regards,
Steven_L
Hi Steven, yes I am on the exact same package. I received a letter in the post saying the price would be the same of £48 roughly, and then my new bill came in which was £78.
Still no solution to this I've been waiting for 3 weeks now. I cannot afford to keep pay thing this amount and I would like a refund on the extra I have been forced to pay! I did not agree to this massive increase!
Hey JenIcon, thank you for reaching out and I am sorry to hear about your price increase.
Was this just for the one bill or has it been multiple bills now?
I know the first bill would be a double payment you see as its a new account.
Do let us know.
The first bill was £119 every bill since then is £78 it should be £48
The first bill should have been £48 + £20 for the home movie service.
I was never informed of a price increase, no the price being double. The only things I agreed to was the initial £48 from the original contract, and then the additional £20.
I HAVE BEEN TRYING FOR WEEKS TO RESOLVE THIS!! I CANNOT AFFORD TO KEEP PAYING 80 POUND A MONTH I WILL BE CANCELLING VIRGIN INTERNET IF THIS IS NOT RESOLVED.
I moved into my home in September 2024 and the first bill was quite high at around £95.
The bill has since gone up by almost £30 each month to around £75! I was hoping it was just a start up thing from moving but it's been like this since.
Please help me or I'll be having to swap providers as I cannot afford this high price!
Hi JenIcon
Welcome back to the Community Forums.
Sorry to hear that you're billing concerns haven't been addressed.
We can see that you've already opened multiple threads regarding this issue, with the team responding to support on both of them.
Please only start one thread on the same issue so the team can help support you further, this also helps others visiting the site to find the help and support offered in one thread. Please reach back out on your original, already open thread for further assistance on this matter.
Thanks for your reply carley, I have been replied to on the other threat. The only reason for creating multiple is due to not hearing any responses on the old post.
Hi Jenlcon,
Thanks for coming back to us on this one. We understand the frustration. We're not an instant response team so it can take us a while to reach your posts. Moving forward, if it's been over a week with no reply, just pop a bump notice on your original post 😊
There's been some delays due to the changes made in the Community but we'll be picking up private messages shortly and will be back in touch with you there.
Many thanks,
I am still no further forward, the private message system does not work and so I will be forced to cancel my virgin account and take my custom else where.
Unless I can be contacted directly via my email address which is [REMOVED Hotmail. Co. Uk
Mod Edit : Personal private information has been removed. Please see our forum guidelines for more information
