We moved home in November of 2024 and took Virgin with us. Our 18 month contract was due to be ending in June of 2025 which I was told would still be the case when arranging the move. However it's now saying my contract runs until 2026! Other issue is that it still says my contract prices are due to end in June 2025, so I'm now stuck in a contract on what looks to be an out of contract price. Can anyone help?
This is becoming a nasty habit by VM. You should get a new contract on moving house but otherwise everything else should stay the same bar a one-off house move charge. The VM forum team might be able to untangle this for you.
Forum TeamHi Underbaker,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
When a new account is opened at the new address, the system will automatically add a new contract. We then manually amend the contract end date here. As your contract is showing the discounts ended in June, it's likely the term has already been amended but just to ensure it has, we'll take a look for you.
In order to do that I'll need to confirm some information with you to pass security so I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
