So I have upgraded my contract July 2023 than move home may 2024 and now I am being told my contract ends 25 November 2025...
I was forced to use new router due to different type of connector.
I was only informed about new account created not new contract.
Why is that happening ? Why am I being extended on home move when I shouldn't.
Trying to cancel but I am not paying disconnection fee when I shouldn't ...
Forum TeamHi Strongex thanks for posting and welcome to our community.
Sorry to hear of any confusion around you original house move and any contracting. I'd like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
Forum TeamHi Strongex thanks for getting back to me privately.
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have.
Regards
Lee_R
