Forum Discussion

State89's avatar
State89
Joining in
27 days ago

Money Owed

When I ended my contract with Virgin because I was moving home I was owed some money back, Virgin sent a cheque to my old address. They've also sent it in the wrong name. 

How do I go about resolving this and getting back the money I'm owed? I've tried ringing Virgin but it still hasn't been resolved so can only assume they've again sent it to the wrong address 

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    27 days ago

    Hey State89, thank you for reaching out and we are sorry to hear about this cheque issue.

    Just to confirm we take it you've move from the original address?

    We are going to send you a DM anyway we can sort it from our end :)