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elilliand's avatar
elilliand
Joining in
18 days ago

missing volt benefits

Hi, I am an O2 and Virgin Media customer since January and I have benefits applied on my o2 account for volt but not on my virgin media account? When I try to set it up it seems the only way is to buy an o2 sim there is no option for using the one I already have

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    17 days ago

    Hi elilliand 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your Volt benefits. So that we can look into this further we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina