Forum Discussion

RF81's avatar
RF81
Joining in
2 years ago

Missing UHD channels

I'm having this issue too, is this something you can look into please? 

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    RF81 

    Can you explain the issue you're having? That would help anyone who wants to respond.

    It's usually better to start a new post, even with a link to another thread, than add "me too" to an existing one.

    • RF81's avatar
      RF81
      Joining in
      2 years ago

      That would be helpful! Thought I'd replied to another post. Problem is renewed contract and asked to keep same channels etc. but have lost UHD movies, only have UHD sport now. 

      • Molly_T's avatar
        Molly_T
        Forum Team
        2 years ago

        Hi RF81 👋

        Welcome to the community! Thank you for posting. 

        Sorry to hear about these concerns following your recent package change. 

        We have a dedicated free UHD channel which (channel 175/999) which can be found for UHD content. You can read more about this here 👉 What to watch on Virgin TV Ultra HD TV shows movies February 2024 | Virgin Media . 

        When changing package you are sent contract documents to check over, sign and approve ahead of us processing any change. Is it a case that the documents you were sent included the missing UHD movies?

        It would be good to know if/how you were explicitly advised that UHD movies were included in your package change, outside of the contract documents you received. If you have any evidence of this that we need to help support getting this resolved we may also ask that you send this over. 

        If you are missing channels that should be included in the package we can certainly take a look and ensure that your package is changed to include these if needed. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

        I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

        Wishing you all the best. 🌞