Forum Discussion

philnixon's avatar
philnixon
Tuning in
18 hours ago

Missing bill credit

Hi,

Could someone please contact me about missing bill credit?  I was promised through previous private messages that the credit that would last the length of my contract, but it has disappeared from my account now putting me over £80 out of pocket this month.

Thanks,
Phil

1 Reply

  • jamaal-akh's avatar
    jamaal-akh
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi Philnixon 👋

    We're sorry to hear that the agreed credit was not visible on your account 🤔 Thank you for flagging this to us. We're hoping to look into this for you, and will send you a PM to discuss this further.