Forum Discussion

AClarke24's avatar
AClarke24
Joining in
8 days ago

Missing Account Number & Welcome Email

I recently signed up for a broadband package, but today received an email saying that my setup pack has been delayed by 2 weeks to a date I'm not in the house for. In order to change this I needed to sign into an account, to sign into an account I need to register and to register I need and account number and area reference. Through google I have found that these were supposed to have been provided in a welcome email I have never received (yes I have checked my spam folders). I tried calling the support but it requests a password I do not have as I have been unable to register an account to create one. Could I please get either a welcome email or be provided with an account number and area reference?

  • Buffer6's avatar
    Buffer6
    Legend
    8 days ago

    You could phone customer services on 0345 454 1111   You might have to wait a few days for one of the forum team to offer help.

  • Robert_P's avatar
    Robert_P
    Forum Team
    8 days ago

    Hello AClarke24

     

    Sorry to hear of the delays to your installation, we appreciate you taking the time to raise this via the forums and welcome to the community.

     

    We aren't able to support or make changes with installations as these are dealt with by a dedicated team, if you give them a call on 0800 052 1734 they will be able to give you an update on the installation and the reason for the delays.