Forum Discussion

nickrogers53's avatar
nickrogers53
Joining in
15 hours ago

Missed appointments

We've been without service for 6 days. We've now been told twice that our line fault will be fixed and the engineer hasn't turned up. I've spent so much time waiting on the phone to speak to someone, they say "yes I can see that you have a line fault we'll be with you tomorrow between 8 and 12". We've made sure that one of us was in, waiting and no-one came. Now we've been told the line crew will be with us in 3 days. What is the point of lying to customers. If they don't know when, just say let me find out and we'll get back to you. It's that simple.

1 Reply

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    4 hours ago

    Hi nickrogers53 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear about these issues with your service, and that you have been awaiting an engineers appointment! 

    We'd need to take a closer look to see what's happened here, and get a complaint raised with a formal record of your feedback. We can then also look at what's needed to get this resolved. 

    I will send you a PM to confirm a few account details, and offer further support. Please keep an eye on your Inbox 📩 in the top right corner of the page. 
    We can then return to this public thread with another update when possible - thanks for your patience in the meantime! 🌞