Forum Discussion

NeilJP's avatar
NeilJP
On our wavelength
2 years ago
Solved

Mis-sold contract and official complaint raised.

Apologies for the long post but have had no luck so far sorting this with the relations/retentions team…… I’ve been a VM customer for over 15 years, but because of ongoing service issues and the ext...
contract renewal
mis-sold
mis-sold contract
renewal
  • Reece_MH's avatar
    Reece_MH
    2 years ago

    Hi NeilJP 👋

    Thanks for posting, and a warm welcome back to our Community Forums.

    I'm very sorry to hear about this poor experience when making changes to your package, and when discussing what it included. So I can investigate this further for you, I'm going to send you a private message.

    Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

    Thanks,

Ashleigh_C's avatar
Ashleigh_C
Forum Team
11 months ago

Hi there ni_trev 

Thank you so much for your post and we are so sorry to hear that this has happened! 

We would be happy to take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

Wolves99's avatar
Wolves99
Joining in
10 months ago

Hi

I have exactly the same fundamental issue I've raised a complaint and had two replies neither of which addressed my complaint I have asked for either penalty free contract closure or TNT to be provided at Virgin Media's cost and compensation for the lack of TNT since it was moved. I am getting nowhere with a lot of effort - I have been withVirgin for over 20 years but regret being loyal now. Sky with TNT and all the other services would have been cheaper and they have far less complaints. I have mentioned in my complaint that a deadlock letter is fine as I'm very happy to take the misspelling up with the Ombudsman, Watchdog and others

Maybe this community can help resolve this before that ?

  • Carley_S's avatar
    Carley_S
    Forum Team
    10 months ago

    Hi Wolves99 

    Welcome to the community forums 

    So sorry to hear that your complaint has not had a satisfactory response regarding your concerns with TNT. 
    I can see on the systems that you have since been in touch with the team today and looks like this is all sorted for you now. 
    Please do let us know if this is not the case and we can look into this further for you.