Military move - cancellation fee
I am moving home within the term of my Virgin Media contract due to a military posting, to a location that does not have Virgin Media.
I was informed by the Virgin Media customer services that I would be able to fill in paperwork to receive a waiver to the cancellation fee in line with their policy for serving military customers, but now am no longer able to contact anybody through the customer services.
Is there a contact for the military team, so that I am not charged a cancellation fee due to a move outside my control, and where I cannot take my service from Virgin with me?
I am unable to get any contact from Virgin Media customer services, despite being told when setting up my current contract that it would be possible to waive the fee if I was forced to move within the contract.