stevepprince54
10 months agoJoining in
Message for Rachel Barrass
I am a pensioner and have been a Virgin customer for over 20 years and before that was with companies that Virgin purchased.
In general, I think the customer service is very good. The broadband service where I live is extremely & frustratingly intermittent and problematic.
BUT I am now being asked to pay an EXTRA 40% for remaining a customer. This at a time where everyone is hiking prices due to an inflation level of 3.2%. I'll leave you to do the maths.
Added to that, the most upsetting fact, is that a recent e-mail, purporting to come from Rachel Barrass, tells me that I could get my package much, much cheaper, if I was a NEW CUSTOMER.
Is the notion of customer loyalty completely evaporated?
Yours, an incandescent LOYAL CUSTOMER!