Forum Discussion

kenorj5's avatar
kenorj5
Joining in
2 months ago

meant to be 0 for three months but trying to say it wasn't selected?

we bought the 250mb fibre option that was 0 for three months then 25.99 thereafter according to live chat this offer wasn't selected, spite it was the deal going on and is still going on? did I do something wrong, or they trying a fast one, we're new to virgin media, out contract doesn't include the offer, but it was deffo selected when we bought it.

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 months ago

    Hi kenorj5 

    Welcome to our community forums/services and thank you for your first post. Sorry to hear you are having issues with your agreed deal. We can understand the confusion caused and we want to do our best to look into this for you. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,