Forum Discussion

Cawtey1970's avatar
Cawtey1970
On our wavelength
2 days ago

Managing Family Email Accounts

Back in the day, I set up email accounts for others in my family.  I now need to change the password for one of these accounts but cannot find how to do it.

Is there a page someone can direct me to please?  Or how to navigate to the right setting location?

Thanks in advance

Cawtey

4 Replies

  • Cawtey1970's avatar
    Cawtey1970
    On our wavelength

    Hello

    Way back I set up a couple of email addresses for my family under my account.  I now need to update the passwords for these accounts but cannot find the right page or instructions as to how to do this.

    Does anyone know how this is done?  Or how I navigate to the right settings?

    Thanks in advance

  • goslow's avatar
    goslow
    Alessandro Volta

    Each secondary mailbox (as-was) now has its own 'My Virgin Media' login from where the passwords can be reset.

    However, resetting the password will, vey likely, prompt VM's latest security changes to be enforced. These involve the mailbox owner providing a third party email address and generating an app password from within their My VM login.

    Anyone still using a VM mailbox (who still has access) would be better off putting their efforts into moving all of their online services over to a non-VM email address and then closing down their VM mailboxes IMHO.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Anyone still using a VM mailbox (who still has access) would be better off putting their efforts into moving all of their online services over to a non-VM email address and then closing down their VM mailboxes IMHO.

    +1 for the above.