Lozzer18
6 months agoOn our wavelength
Manage my account
Just wasted 40 minutes trying to resolve the inability to view bills to no avail. My last bill included a charge for me calling their freephone number ( on my virgin landline ) to renegotiate a new contract. Wouldnt initially conceed but I finally got it refunded by being polite and standing my ground
Now got to wait for up to 5 days for the tech team to resolve the bill viewing issue. Why is there not a tech team to deal with the issue straight away. Used to be easy to deal with Virgin but its over complicated now