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Lozzer18's avatar
Lozzer18
On our wavelength
10 months ago

Manage my account

Just wasted 40 minutes trying to resolve the inability to view bills to no avail. My last bill included a charge for me calling their freephone number ( on my virgin landline ) to renegotiate a new contract. Wouldnt initially conceed but I finally got it refunded by being polite and standing my ground

Now got to wait for up to 5 days for the tech team to resolve the bill viewing issue. Why is there not a tech team to deal with the issue straight away. Used to be easy to deal with Virgin but its over complicated now

1 Reply

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    10 months ago
    Lozzer18 wrote:

     

    <snip>  . Used to be easy to deal with Virgin but its over complicated now

    I suspect staff reductions and moving to AI Bots to resolve issues don't help.  Unfortunately it's the always the people at the bottom take the hit ........