Make the prices make sense
Trying to renew our contract the past day has been an absolute nightmare. It's never been this bad.
Previous years we've called up and gotten the contract to around the same price as before, this is always what we want. But this time it's impossible.
I called up and asked to sort the renewal out and they said the best deal they could offer was £120~ a month. Keep in mind, our last contract was £75/m.
Then I go through the WhatsApp chat system and ask there and the best they can offer is one at £105/m.
If I look on the My Virgin App it says I can renew our existing contract for £90/m. Which is still drastically overpriced.
So help me understand why everyone I've talked to has given me a completely different price. I also tell them they can remove some parts of the package and lower the broadband speed. But none of them do, they always add stuff and give me faster broadband. I don't want faster broadband, I don't want the extra stuff they add.
Why is it that I can't get a good deal anymore? Been a customer for almost 20 years and it's like loyalty means nothing anymore?
Also the person on WhatsApp says changing provider can be a hassle, like sure, but I'd rather go through the hassle of changing provider if it meant getting a good deal instead of being shafted?
MAKE IT MAKE SENSE? Is there absolutely nothing we can say to get a better deal?