Forum Discussion

Kennyryan's avatar
Kennyryan
Joining in
2 years ago

Lost tv channels

We recieved an email saying our contract had expired and to recieve the same package with a discount to renew, which we did. Except it wasn't the same package, we have basically been left with the freeview channels - which to be fair we get on our tv anyway, so why we need to pay almost £80 a month for them I don't know.

The email from virgin was basically a lie, we would have reconsidered renewing had we of known we would lose every tv channel we watch.

On top of this we have spent hours trying to call, and the online chat doesn't work. What kind of customer service is this? 

    • Kennyryan's avatar
      Kennyryan
      Joining in
      2 years ago

      No, we never had tnt, we lost everything that isn't freeview, sky sports news, sky showcase, sky crime etc, all gone

      • Molly_T's avatar
        Molly_T
        Forum Team
        2 years ago

        Hi Kennyryan 👋 Welcome to the community! Thank you for posting.

        Sorry to hear these concerns about your recent package change! You should have received contract information detailing your package to consent to and return ahead of any change happening. 
        We will need to send you a PM to confirm a few account details and offer further support with this! I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

        Wishing you all the best. 🌞