Lost my TNT sports
I was on a volt bundle (maxit after being told on the phone) with everything including BT/TNT sports on an 18 month contract. I had 6 months left and they started sending me renewal offers strange considering I’m only 2/3 of the way through. Now it all seems to be coming together as to why. I ignored the first few but then they said to me they would give me the exact same price for the same package so I thought why not (on the pre contract agreement there was no mention of losing TNT sport and based on the initial email it was the same package, the name was megaTV which didn’t mean anything to me as I was under the impression it was the same package). I thought this would be a renewal situation where this would kick in at the end of my contract (in 5 months time) instead it’s happened immediately and I’ve lost my TNT sport. I have been told on the phone that they cannot put me back onto my old package because it now does not exist even though I was on it up until a few days ago. They also said because it was an online order I need to go onto web chat to sort this out where as the email says it will be the exact same package they will honour it and either put me back on my old plan or add TNT to this one for the new 18 months. Currently waiting for an agent to become available on WhatsApp (1 hour wait so far). Has this happened to others and what did you do if so? I’m happy to go back to my old contract and sit out the next 5 months happily then assess what I want to do then. Or as they probably should do honour my new 18 month deal with TNT. If that’s not possible as I’m in my cooling period I will probably go and find a different deal elsewhere.