looking to move wifi hub
I am looking moving the wifi hub
The account is under my mothers name so can I ask if I can phone up Virgin myself and request a engineer visit or does it have to be my mother that makes the call
Forum Discussion
2 Replies
VM will only speak to the account holder, so you need to be with her to pass security.
- Kath_P
Forum Team
Hi jammydodgers,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
There are some actions that only an account holder can do but arranging a visit to move the hub is something that can be done by a third party, as long as data protection can be passed.
This is something we can certainly help you with but in order to do that I'll need to confirm some information with you to pass security, as mentioned above.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
