locked out
Please can someone help me? I am unable to access my account as the password appears to have been changed to a Hotmail account that does not belong to me r anyone in my household. I have tried to reset the address I registered with but to no avail, I have called the helpline and they have so far also been unable to change the password while telling me my account is in arrears This brings me to my second issue, I have been over changed for the last 3 months, I have checked my bank account and every payment for at least the last year is complete and on time. The representative just kept telling me I was wrong, refused to pass me to a supervisor or a different agent and was wholly uninterested in looking into why there is someone else's email address on my account.
I only called to cancel the service in the first place and I'm now concerned my account has been hacked and my bank details coimpromised. Do I go straight to ofcom or is there a different way to contact Virgin?