locked out
Please can someone help me? I am unable to access my account as the password appears to have been changed to a Hotmail account that does not belong to me r anyone in my household. I have tried to res...
Forum Discussion
Hi S762hgx,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've been having an issue with logging in to My VM and also with your bills. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,