Lied to by renewals awful customer services

Hi Mathew,

I received an email from yourselves which I clicked and had all the precontract and order confirmation come through, this was in march. When i realised my contract had not updated thats when the fun started. I have been told multiple times that it would be sorted but never has. The original paperword said £55 but that order was not applied for some reason, since then as I said I have had to sign other contracts for 76 and 119 as I have been told they will be either discounted or rolling credit applied to my account, neither which has materialised. The one agent managed to credit my account for the first over charge, that means this months bill should have been £0 but its now £26. Spoke to your cancelations team again today and he said couldnt do anything even though I agreed to the £55 and the best he could do is £146 a month. I am only asking for what I agreed to and I have been called a liar by some of your teams and have had to email in screenshots of the email and contract paperwork. The advise today was to cancel and they would do that penalty free so they have processed that. He could not confirm what the final would be and gave me 2 figures of £19 and £191. No one there seems to know what they are doing. I had no intention of leaving but have spent over 8hrs trying to sort out this mistake by virgin with no success. The complaint i raised as been closed so i have been told without resolution.