Hi Elizabeth-2023,
Thanks for posting, and sorry to hear you won't be taking the services with you.
You'll need to speak directly with our movers team, they can be reached on 150/ 0345 454 1111 option for media, then option 4, option 3. Or via the chat online here
If you're moving to a none-serviceable address we will raise a case and ask you to send proof. This remains open for 30 days during which time we will await the customer's evidence. If the customer submits the evidence within that 30 day period, a back office member of the team will review it within 72 hours of receipt.
Alex_Rm
