Forum Discussion

tdmelli's avatar
tdmelli
Joining in
10 months ago

Leaving feedback for the technician

Good Afternoon,

I have tried several times to leave feedback for the technician that installed my Virgin box and connected to the cable.

I found that the youropinion link does not work and have since found out that several other people have had the same issue.

 

Please could you let James (66001) or his manager know that he did a fantastic job, connected in exactly the place I wanted the consumer box - explained how the whole system works - set up my TV and vivo box. He cleaned up any mess that was made drilling through the wall and talked me through how to use the TV control.

I know to a lot of people this does not mean anything but I was really impress with his work and attitude. you need to keep hold of your staff like this.

Best regards Tague

 

  • David_Bn's avatar
    David_Bn
    Forum Team
    10 months ago

    Thanks for reaching out to us tdmelli, and I'm pleased to hear that you had a great experience with the craftsmanship of one of our engineers.

    I'd be happy to take some details from you to help ensure I can ensure the feedback is completed and recognised.

    Check out the envelope in the top right hand corner for a private message from me

    Thanks,

    David_Bn

  • David_Bn's avatar
    David_Bn
    Forum Team
    10 months ago

    Thanks for coming back to me over our private messaging function tdmelli and I can confirm this has now been passed on for you.

    Do feel free to come back to us if you have any further issues with the services and we'll be on hand to assist further when required.

    Thanks

    David_Bn